About Privacy

Privacy Policy of www.twonas.com

This website (www.twonas.com), and all related web sites, as well as online accessible software applications either restricted by password or not (Twona AMS or other free access tools), and other services provided by us, and all other communications with individuals though from written or oral means, such as email or phone collect some Personal data from its users.

Definitions

• Client means a customer of Twona.
• Personal Data means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Twona sites/applications.
• Twona AMS means any information relating to an identified or identifiable natural person.
• User means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
• Visitor means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or applications.

Owner and data Controller

• For the purpose of the General data Protection Regulation (the GDPR) (the 'Law'): the data controller is PharmaceuticalDesign, B.V. (Twona).
  Keizersgracht 482 - 1017EG Amsterdam
• Owner contact email: info@twonas.com

Types of data collected

Among the types of Personal data that this website and AMS system collects, by itself or through third parties, there are:

• first name;
• last name;
• company name;
• telephone number;
• country;
• industry;
• email address;
• Trackers;
• Usage data;
• data communicated while using the service;
• number of users;
• session statistics.

Complete details on each type of Personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection.

These are the possible ways you provided us with your information:

• Email, phone or any other way of correspondence with us
• Any contact forms you fill in within our website
• Applying to work with us
• When you set up a user account for our software or request a trial of this.
• When you use any of our online accessible tools and functionality
• in case of Usage data, information is collected automatically when using this site or Twona’s Artwork Management System

Unless specified otherwise, all data requested by this site is mandatory and failure to provide this data may make it impossible to provide its services. In cases where this website and AMS specifically states that some data is not mandatory, users are free not to communicate this data without consequences to the availability or the functioning of the service. Users who are uncertain about which personal data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools — by this website and AMS or by the owners of third-party services used by this website and AMS serves the purpose of providing the Service required by the data, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal data obtained, published or shared through this website and AMS.

The purposes of processing

The data concerning the data is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its users or third parties), detect any malicious or fraudulent activity, as well as the following:

• Contacting the user
• Displaying content from external platforms
• Managing contacts
• Sending messages
• Managing contacts
• Interaction with live chat platforms
• Heat mapping and session recording
• Traffic optimization and distribution
• Tag Management
• Analytics

For specific information about the Personal data used for each purpose, the data may refer to the section “Detailed information on the processing of personal data”.

Detailed information on the processing of personal data

Personal data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of data behavior.

Contacting the user

Heat mapping, session recording and application rating

Heat mapping services are used to display the areas of this website that users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of data behavior. Some of these services may record sessions and make them available for later visual playback.

Rating services are used to process reviews from users about their experience with the websites and systems.

Interaction with live chat platforms

This type of service allows users to interact with third-party live chat platforms directly from the pages of this website, in order to contact and be contacted by this website‘s support service. If one of these services is installed, it may collect browsing and Usage data in the pages where it is installed, even if the users do not actively use the service. Moreover, live chat conversations may be logged.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. They provide specific information or perform a particular function and often allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when users do not use it.

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion. This results in the users' data flowing through these services, potentially resulting in the retention of this data.

Traffic optimization and distribution

This type of service allows this Application to distribute their content using servers located across different countries and to optimize their performance. Which Personal data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Application and the user's browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the data are transferred.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

Cookie Policy

This website uses Trackers. To learn more, users may consult our Cookie Policy

Further information about retention time

Unless specified otherwise in this document, Personal data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the users’ consent.

Therefore:

• Personal data collected for purposes related to the performance of a contract between the Owner and the data shall be retained until such contract has been fully performed.
• Personal data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
• The Owner may be allowed to retain Personal data for a longer period whenever the data has given consent to such processing,as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.Once the retention period expires, Personal data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of users based on the General data Protection Regulation (GDPR)

users may exercise certain rights regarding their data processed by the Owner.

In particular, users have the right to do the following, to the extent permitted by law:

• Withdraw their consent at any time . users have the right to withdraw consent where they have previously given their consent to the processing of their Personal data.
• Object to processing of their data . users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.
• Access their data . users have the right to learn if data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
• Verify and seek rectification . users have the right to verify the accuracy of their data and ask for it to be updated or corrected.
• Restrict the processing of their data . users have the right to restrict the processing of their data. In this case, the Ownerwill not process their data for any purpose other than storing it.
• Have their Personal data deleted or otherwise removed . users have the right to obtain the erasure of their data fromthe Owner.
• Receive their data and have it transferred to another controller . users have the right to receive their data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Lodge a complaint . users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for data transfers abroad, including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their data.

Details about the right to object to processing

Where Personal data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the data objects to processing for direct marketing purposes, the Personal data will no longer be processed for such purposes. To learn whether theOwner is processing Personal data for direct marketing purposes, users may refer to the relevant sections of thisdocument.

How to exercise these rights

Any requests to exercise data rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing users with the information required by law. Any rectification or erasure of Personal data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal data has been disclosed unless this proves impossible or involves disproportionate effort. At the users’ request, the Owner will inform them about those recipients.

Additional information about data collection and processing

Definitions and legal references