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The battle between designers and clients

Image created with Midjourney

Effective communication is crucial for the success of any well thought through design project, more so in packaging design for highly regulated ventures such as pharmaceuticals and food. One of the key aspects in the field related to the communication between designers and clients, which can be very challenging at times, particularly when it comes to the approval of designs. This challenge is particularly relevant when tracking multiple design versions. Read on as we explore the key challenges and discuss the benefits of implementing a digital design approval process.

The Challenges

The lack of clarity in the feedback provided by clients is one of the biggest challenges (and pains that designers have to suffer) in the approval process. Designers may create a design that meets the client’s requirements (in principle), only to receive feedback that is not clear, ambiguous and difficult to follow. This can lead to a frustrating back-and-forth process, usually by email, that wastes time and may not lead to a satisfactory outcome.

In any design process, it is unlikely that the first version will be approved and multiple iteration are usually needed. The designer may create several different iterations to explore different ideas and make changes based on client feedback. It can be challenging to keep track of all these files, which can result in confusion and mistakes. The larger the number of version, the higher the risk of introducing a mistake that is eventually printed.

The benefits of a digital approval tool

Many designers have turned in the past few years to digital design approval processes. With a digital process, designers can present their designs to clients in a clear and organized way, making it easier for clients to provide feedback and streamlining the overall design workflow. The digitalisation of the approval process also allows for tracking multiple versions of a design, which helps eveyone stay on the same page.

Some of the benefits of a digital approval tool are:

  • It can save time. Instead of going back and forth through email or in-person meetings, the digital process allows for quick and easy communication between designer and client. This can help speed up the approval process, which is essential when working on tight deadlines. It also keeps all the information in one single place. This is called: Single Source of Truth.
  • It can help reduce errors and misunderstandings. By presenting designs in a clear and organized way, the designer can reduce the risk of miscommunication and ensure that the client understands the design and any changes that are made. Visibility is essential in an effective communication channel.

A digital process can definitely help improve the overall quality of the design while reducing miss-communication risks and providing a streamline workflow . By allowing for easy collaboration and feedback, all stakeholders can access true and accurate information regarding the designs.

Are you using a Digital Approval System? If not, what are you waiting for?

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Are you measuring your team’s performance?

Image by Midjourney

Key Performance Indicators (KPIs) are a set of metrics that help organizations evaluate the success of their strategies and models, and monitor their progress towards achieving their goals. In the context of a design team working on packaging materials for pharmaceutical products, KPIs are particularly important as they provide valuable insights into the team’s productivity, efficiency, and effectiveness. They help track your chosen workflow and allow you perform a continuous improvement programme. By tracking and analyzing KPIs, the team can identify areas for improvement, make more informed decisions, and achieve better results.

There are many KPIs that can be used to evaluate the performance of a design team. Different organizations work under different predicaments and models, which can influence the overall objetives: reduce time-to-market, reduce number of reworks, minimise risk of errors, etc. Three of the most common design KPIs are: the number of iterations required before approval, the time spent in each stage of the workflow, and the number of processed jobs per team member.

N versions before Approval

The number of iterations required before approval measure the number of times a design has to be revised before it is finally approved. A high number of iterations can indicate that there is a problem with the design process or that the team is not communicating effectively with stakeholders (if you are experiencing this, maybe you want to consider THIS article). It can also be a sign of a lack of clarity in the design brief, an unstructured design process, a lack of relevant SOPs and documentation and a wide range of other design-process maladies.

Time to move on

The time spent in each stage of the workflow, measures the amount of time the team spends on each stage of the design process, from conception to final approval. It allows you to zoom in on each step of the process and see what is really going on. This information is valuable as it helps to identify bottlenecks in the workflow. Additionally, the time spent in each stage can provide insights into the team’s capacity, allowing them to plan more effectively and allocate resources more efficiently.

What’s your workload

The number of processed jobs per team member, measures the productivity of each team member by tracking the number of jobs they complete in a given time period or in certain stages of the workflow. This information helps to identify individual strengths and weaknesses, which can then be used to optimize the allocation of tasks within the team. It can also provide insights into the workload of each team member, helping to ensure that they are not overburdened, which can lead to burnout and decreased productivity. It is important to filter this information with the right parameters, not all jobs are the same nor they take the same amount of time and resources. Filter wisely, one designer processing 3 multi language packs per day might be more efficient than another who moves around 10 simple jobs.

Kaizen baby, kaizen

KPIs are not only useful for evaluating the performance of a design team but also for setting a starting point for process improvement. By regularly tracking and analyzing KPIs, the team can identify areas for improvement and make informed decisions about how to optimize their processes and improve their performance. This is not only valuable for in-house processes, but also for evaluating external stakeholders. If your design efforts are outsouced, you can gain valuable insight into their effectiveness. If your customers are giving you a hard time with delays on approvals, hard KPI data will be valuable for a hard discussion with them about meeting deadlines.

Are you measuring your design team performance? If you said no, you need to take some time to think about it. If you said yes, the follow up question is: how exactly are you tracking the progress?

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The truth and nothing but the truth

Image by Midjourney

Having a single source of truth is a key aspect of effective design management, particularly when it comes to packaging materials and more so in highly regulated environments where a recall is akin to….well….the devil. When multiple stakeholders play a key role, it’s essential to have a clear and centralized system for managing the design process to ensure consistency, accuracy, and efficiency.

Centralised Source of Truth

A centralized source of truth refers to a single, authoritative repository of information or data that serves as the authoritative reference for all stakeholders involved in a project. In the context of managing design files, a centralized source of truth refers to a centralized system or platform where all design files, specifications, and other relevant information are stored, managed, and updated. This system serves as the authoritative reference for all stakeholders involved in the design process, including designers, regulatory affairs specialists, quality managers, marketers, printers, production specialists and other decision-makers.

The purpose of having a centralized source of truth is to ensure that everyone involved in the project is working with the same information and that everyone has access to the latest version of the design files. This helps eliminate confusion and miscommunication and ensures that everyone is working towards the same goal.

A centralized source of truth also makes it easier to track changes and maintain version control. All updates and changes to the design files are made in one place, making it easier to keep track of who made changes and when. This helps reduce the risk of errors and inconsistencies and ensures that everyone is working with the latest version of the design files.

Three key aspects

Here are three of the most important aspects of having a single source of truth in this context.

  1. Collaboration and Coordination: Having a single source of truth makes it easier for all stakeholders to collaborate and coordinate on the design process. Instead of having multiple versions floating around in different folders or email attachments, everyone has access to the same information, making it easier to track changes, communicate with each other, and ensure everyone is working in sync.
  2. Version Control: In a decentralized system, it can be challenging to keep track of which version of the design is the most recent and accurate (have you ever seen version 1, version 1_new, version 1_new_new? kind of thing). This can result in errors and inconsistencies in the final product. Having a single source of truth allows for accurate and safe version control and ensures that everyone is working with the latest information.
  3. Traceability and Auditability: Having a centralized and well-organized system for managing the design process helps ensure that all decisions are properly documented and can be traced back to the original source. This is important for ensuring accountability and maintaining a clear record of the design process. In the event of a problem, it’s much easier to determine who made a decision and why, which can help minimize the risk of costly mistakes and protect the company from liability. If you work under highly regulated agencies (pharma, food, etc) this is not even a nice to have, but an absolute must. If you are managing files using sharepoint or local folders…..God had mercy on your soul if you ever have to undergo an audit.

Risky Business

The biggest risk of not having a single source of truth and relying on shared folders or decentralized systems is the potential for a failed design to make it to the market. This can result in negative consequences for the company, such as lost sales, decreased brand reputation, and increased costs for correcting the problem. Bonus risks and costs if you are dealing with a pharmaceutical product that can kill a patient. Having a centralized and well-organized system in place helps minimize this risk by ensuring that everyone is working with the same information and that the design process is properly documented and auditable.

If you are still working with Excel files and local folders….well…..I mean…..its 2023…..you don’t have to do that anymore.

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Add (this) AMS to your life

Are you involved in Artwork Packaging Design?

Photo by Twona

If you’re reading this you and your team probably manage thousands of artworks a year: from packaging, to labels, to digital assets, you name it. Between emails, phone calls, reminders, artworks with change requests, new design specifications, and last minute jobs, there’s no doubt you have a busy work day.

If all the above makes you feel stressed it could be because you have not found the right system to help you with all of your workload … YET.

With that in mind I would like you to take a look at Twona AMS, a highly customizable Artwork Management System which is simple and easy to use, and can be integrated with other tools to automate your workflow, all without you having to be a coding expert.

With Twona AMS you will find a one stop shop for your design process, from beginning to end. So what can you expect from Twona AMS?

Twona AMS can provide you with…

  • Tailored workflows
  • A complete overview of you and your team’s workload
  • The ability to allocate time and resources accordingly
  • A way to oversee the complete process of a project from one single location
  • A tool to collaborate with your team, add messages, and leave notes
  • Quality assurance tools, such as graphic and content comparison directly from your job request
  • A way to share documents and get artwork approvals internally or from external parties
  • The ability to keep version control and history of all your files
  • Automation of tasks that can be repetitive
  • Integration with other applications already used in your organization to avoid duplication of activities

If this sounds lovely, you don’t need to wait any longer to regain control of your workflow and increase your efficiency.

Checking our website is free, and getting yourself a license is too!

You can start today with no obligation.

Zuriñe García
Marketing